Not my experience. My parents are stuck with Comcast due to their monopoly and even they bend over backwards to fix my parents recent issues (hardware failure).

Not my experience. My parents are stuck with Comcast due to their monopoly and even they bend over backwards to fix my parents recent issues (hardware failure). Sure it took a couple weeks, but it a couple weeks of troubleshooting, testing, a couple visits, some hardware replacements. People expect these repair installers to be miracle workers, but sometimes an intermittent fault takes time.