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Most people also don’t ever need customer service from PayPal, or any company really. The point is that when you do, you’re screwed. That’s not a worthwhile ris

Most people also don’t ever need customer service from PayPal, or any company really. The point is that when you do, you’re screwed. That’s not a worthwhile risk for important services like email. For other things perhaps it is. And everybody thinks it won’t happen to them. Every time there is a PayPal horror story there are comments from people whose business relies on them saying that they don’t believe the risk is high and that it won’t happen to them.

fluffything 7y ago
I needed PayPal customer service once cause I got scammed for thousands of dollars. Customer support was excellent, professional and quick. I got all my money back in 3-4 days.
- dkersten 7y ago
  > I got all my money back in 3-4 days. Sounds like this was as a customer. PayPal are known to have good service for customers; most of the horror stories are as sellers (where getting bad customer service, having your funds frozen or account closed is also a LOT more painful than as a customer since it could sink your business).
  - fluffything 7y ago
    Yes, it was as a customer. When I sell stuff online, its either cash, bank transfer, or Paypal "as friends", never Paypal "ware or service", because it's super easy for sellers to get scammed by customers. I think that's a good thing. If you are selling stuff online using PayPal, you should be at least be big enough to afford a lawyer that helps you with PayPal. As a customer, however, you are often way less protected.
prirun 7y ago
I paid the NoScript guy $5 once with PayPal, many years ago. For some reason, that transaction caused my PP account to be frozen. I called PP and they told me "we can't tell you why your account was locked, because that would give people information to help avoid our fraud detection". I had used this account to buy thousands of dollars worth of stuff on eBay, and they froze it for a $5 transaction. The risk is real.

fluffything 7y ago

I needed PayPal customer service once cause I got scammed for thousands of dollars. Customer support was excellent, professional and quick. I got all my money back in 3-4 days.

dkersten 7y ago
> I got all my money back in 3-4 days. Sounds like this was as a customer. PayPal are known to have good service for customers; most of the horror stories are as sellers (where getting bad customer service, having your funds frozen or account closed is also a LOT more painful than as a customer since it could sink your business).
- fluffything 7y ago
  Yes, it was as a customer. When I sell stuff online, its either cash, bank transfer, or Paypal "as friends", never Paypal "ware or service", because it's super easy for sellers to get scammed by customers. I think that's a good thing. If you are selling stuff online using PayPal, you should be at least be big enough to afford a lawyer that helps you with PayPal. As a customer, however, you are often way less protected.

prirun 7y ago

I paid the NoScript guy $5 once with PayPal, many years ago. For some reason, that transaction caused my PP account to be frozen. I called PP and they told me "we can't tell you why your account was locked, because that would give people information to help avoid our fraud detection". I had used this account to buy thousands of dollars worth of stuff on eBay, and they froze it for a $5 transaction. The risk is real.