The problem was that there existed humans to complain to. Imagine if there were no people at all. No ushers to track down. No staff. The box office an automated

The problem was that there existed humans to complain to. Imagine if there were no people at all. No ushers to track down. No staff. The box office an automated kiosk. Nobody to actually complain to. The only option available to submit a ticket online, where it could be properly triaged and a technical fix dispatched according to optimal scheduling. The author would have requested a refund from Fandango, and may or may not have received it, but we would have saved the time of at least five people who otherwise would have worked at a movie theatre.