> I guess I just don't agree with the author of the article that this is a bad thing. My impression was that the author wasn't saying it's a bad thing to have

> I guess I just don't agree with the author of the article that this is a bad thing. My impression was that the author wasn't saying it's a bad thing to have occasional technical issues. The author criticized how, when a technical issue inevitably came up, the theater staff didn't explain what's going on. After some time the staff restarted the movie, indicating they knew there was a problem, but didn't bother to tell the audience anything. The author did also mention not having technical staff on site, but I think the primary problem was communication.