My Dad was extremely good at talking to people. Too good sometimes, when it called for a short interaction it would become a longer one (still usually benefited

My Dad was extremely good at talking to people. Too good sometimes, when it called for a short interaction it would become a longer one (still usually benefited him). He had a saying I never liked about low wage workers who didn't understand what they were doing or have any power outside of their task: "A system designed by geniuses, to be run by idiots" ... Might be a little harsh, but I think he was on to something. The workers in this article had no power to correct anything, they had no responsibly or opportunity to learn, the turnover is probably very high and coincides with semester starts/ends. They're allowed to be worthless when something goes wrong, maybe the author is right and some are even encouraged to be. How many people have seen code that is written for "things only go wrong sometimes"? Yep, but when they do!