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Someone replied on one of those threads that with (made up number) 2 billion users, of which 0.5 billion probably lack basic computer literacy x $15 per hour x
by texasbigdata 7y ago
Someone replied on one of those threads that with (made up number) 2 billion users, of which 0.5 billion probably lack basic computer literacy x $15 per hour x 1 ticket per year...
Etc etc ....it works out to be like 50% of Google's profit or something. And they end up employing 20,000 FTEs in call center.
Or you know....they don't.
Not really sure what the right answer is here but I don't feel it's my right to tell google to spend $X billion a year in service.
Maybe a competitor comes up with service, and google gets beat.
- franciscop 7y agoWorldwide first-line of technical support at $15/h seems an order of magnitude off.
- throwawaymath 7y agoYeah that definitely seems off. I worked at a tech company where approximately half our employees were customer support, and each was paid closer to $30/hour. I don't see how we could have ever paid $15/hour/head for our support team.
- Nextgrid 7y agoSupport could be paid. If it ends up being Google's fault the fee is refunded, otherwise the fee is kept. This will deal and scale no matter how many idiots are calling as they're the ones paying the people answering the calls.
- jessedhillon 7y agoCharging for support, even if it's contingent as you described, would definitely be more of a drag on brand than having no support.
- skrebbel 7y agoFor free accounts, sure. But paying Google cloud customers get treated the same and have to make a ruckus on HN just to get Google engineers to notice them. There's really no excuse.