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> In fast food, for example, self-order touch screens are vastly inferior to a trained order taker. In my experience, once you get used to the interface, it's

by u801e 7y ago

> In fast food, for example, self-order touch screens are vastly inferior to a trained order taker. In my experience, once you get used to the interface, it's actually faster to just use the touchscreen to place the order. > There’s not a single job I can think of that qualifies as a “bullshit job.” Any job that involves taking a handwritten form which then is processed or oral instructions could be eliminated by providing an interface for the person to input the data directly without having to go through the middle person.

kelnos 7y ago
> In my experience, once you get used to the interface, it's actually faster to just use the touchscreen to place the order. Right, but in general, people don't. Sure, there are some people who will go to the same fast food place every day, and after a week will be able to input their order blindfolded, but that's not the norm. The people who get used to the interface and end up incredibly efficient are the paid cashiers who input hundreds of orders for 8 hours each day.
wolco 7y ago
You provided the value of false cover to management.
avionicsguy 7y ago
Yes. It is much, much faster...until you get behind someone who: Never used it before; Has no idea what they want to eat; Wants to check the prices on all the sides; Is waiting for their friends to send them a weChat message with their order also so they don't have to wait; The machine can't print the ticket; The machine crashes after taking payment; The person in front of you has friends show up and they start going back through all of the options. I love it if it isn't during "rush hour," but some people take a long time to make up their minds when given a plethora of options. And then I seek out a counter person as they will just help the next person if someone hasn't made up their mind yet.

by u801e 7y ago

kelnos 7y ago

> In my experience, once you get used to the interface, it's actually faster to just use the touchscreen to place the order. Right, but in general, people don't. Sure, there are some people who will go to the same fast food place every day, and after a week will be able to input their order blindfolded, but that's not the norm. The people who get used to the interface and end up incredibly efficient are the paid cashiers who input hundreds of orders for 8 hours each day.

wolco 7y ago

You provided the value of false cover to management.

avionicsguy 7y ago

Yes. It is much, much faster...until you get behind someone who: Never used it before; Has no idea what they want to eat; Wants to check the prices on all the sides; Is waiting for their friends to send them a weChat message with their order also so they don't have to wait; The machine can't print the ticket; The machine crashes after taking payment; The person in front of you has friends show up and they start going back through all of the options. I love it if it isn't during "rush hour," but some people take a long time to make up their minds when given a plethora of options. And then I seek out a counter person as they will just help the next person if someone hasn't made up their mind yet.