It's definitely apples-to-oranges. If you're a phone/email CSR, you might enjoy being in a slightly more stimulating environment because you're daily job dutie

It's definitely apples-to-oranges. If you're a phone/email CSR, you might enjoy being in a slightly more stimulating environment because you're daily job duties are less stimulating and more mundane. If you're working on software, you might enjoy the options of quite space, cleanliness. For a company like 37signals, where design takes such a focus, having a nicely designed and organized space might help inspire the company's output. Also, 37s had previously blogged about holding events in their office, so their physical presence must gel with their online image.