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Show HN: Blatta – User Feedback in Seconds

8 points by mishu2 7y ago

mishu2 7y ago
Author here. After developing several small side projects as a hobby, I've noticed that getting user feedback is a bit more complicated then I'd like. Talking to colleagues, I know I'm not the only one having this issue. So, for my current side project, I've made a very basic site which lets you integrate basic feedback/bug reporting functionality into your web app in seconds. No accounts, just browse to the page, click a button and copy/paste two lines of code to the pages where you want to collect feedback. Oh, and don't forget to bookmark the URL, otherwise you'll have a hard time actually reading the feedback. Free to use. Please let me know what you think.
davidajackson 7y ago
Hey, cool idea! A couple questions: 1. How will blatta behave if we have Intercom or Drift already in use on a site, will it sit nicely side by side or cause UI issues? Also, sometimes sensitive information can be reported in bugs, might be good to mention how you handle sensitive info on your site. 2. It would also be nice to add this into apps as a URL link (for me I mostly build apps, so I could use an app focused version of this). Is that something you're thinking about?
- mishu2 7y ago
  1. I hadn't considered that use case because I think of blatta as a very basic (and non-interactive) version of those tools, and so didn't think anyone would use them together. Maybe the bug reporting functionality could be complementary to those tools though, I'll have a look to make sure they play nice. Sensitive infrormation is definitely something I should consider. I'll mention it as a warning in the instructions for now. 2. Very good idea, and should be pretty easy to implement. It may also enable the recording of some extra app/device info for bugs (e.g. which app page the user was on), if desired, depending on how much info I can stuff into the URL. Thank you very much for the feedback.
sciencewolf 7y ago
Maybe I missed something-- how's this different than something like Intercom?
- mishu2 7y ago
  I think the main differences are that blatta is: - aimed more at bug reporting/user feedback, not chat/sales - easier to set up (open page > click button > copy/paste link), no signup step required - relatively lightweight (currently 23kb minified, but I'm considering hand-rolling the JS/CSS to reduce this even further)
trumbitta2 7y ago
Just checking if you are aware of what "blatta" means in italian: cockroach
- mishu2 7y ago
  Hehe, thank you for the warning. I chose the name because it is a BUG... reporting tool ;)

8 points by mishu2 7y ago

Author here. After developing several small side projects as a hobby, I've noticed that getting user feedback is a bit more complicated then I'd like. Talking to colleagues, I know I'm not the only one having this issue. So, for my current side project, I've made a very basic site which lets you integrate basic feedback/bug reporting functionality into your web app in seconds. No accounts, just browse to the page, click a button and copy/paste two lines of code to the pages where you want to collect feedback. Oh, and don't forget to bookmark the URL, otherwise you'll have a hard time actually reading the feedback. Free to use. Please let me know what you think.

davidajackson 7y ago

Hey, cool idea! A couple questions: 1. How will blatta behave if we have Intercom or Drift already in use on a site, will it sit nicely side by side or cause UI issues? Also, sometimes sensitive information can be reported in bugs, might be good to mention how you handle sensitive info on your site. 2. It would also be nice to add this into apps as a URL link (for me I mostly build apps, so I could use an app focused version of this). Is that something you're thinking about?

mishu2 7y ago
1. I hadn't considered that use case because I think of blatta as a very basic (and non-interactive) version of those tools, and so didn't think anyone would use them together. Maybe the bug reporting functionality could be complementary to those tools though, I'll have a look to make sure they play nice. Sensitive infrormation is definitely something I should consider. I'll mention it as a warning in the instructions for now. 2. Very good idea, and should be pretty easy to implement. It may also enable the recording of some extra app/device info for bugs (e.g. which app page the user was on), if desired, depending on how much info I can stuff into the URL. Thank you very much for the feedback.

sciencewolf 7y ago

Maybe I missed something-- how's this different than something like Intercom?

mishu2 7y ago
I think the main differences are that blatta is: - aimed more at bug reporting/user feedback, not chat/sales - easier to set up (open page > click button > copy/paste link), no signup step required - relatively lightweight (currently 23kb minified, but I'm considering hand-rolling the JS/CSS to reduce this even further)

trumbitta2 7y ago

Just checking if you are aware of what "blatta" means in italian: cockroach

mishu2 7y ago
Hehe, thank you for the warning. I chose the name because it is a BUG... reporting tool ;)