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The problem is the customer agreeing that they want to buy something for a given price. Then a little while later they see an opportunity to get something for f
by aaronax 7y ago
The problem is the customer agreeing that they want to buy something for a given price. Then a little while later they see an opportunity to get something for free so expect customer service to bend over backwards to make them a happier customer. They were already happy with their purchase, they just want to be happy.
It is bogus "customer is always right" garbage, and incredibly entitled behavior.
- skellera 7y agoIt wasn’t free. It was 10% off another product while we still had most of our return time available. A customer should not have to return your product to receive a discount a week after. It’s a massive inconvenience on both sides that could be avoided just by honoring the discount.