I'm not claiming that doctors are interchangeable with other careers. Doctors often have higher priorities that can absolutely intrude at any time: An emergent

I'm not claiming that doctors are interchangeable with other careers. Doctors often have higher priorities that can absolutely intrude at any time: An emergent medical situation is far more important than a meeting about document retention, for instance. For that VP, or CEO for that matter, those meetings are a major priority of their job. Instead I was pointing out that there are many fields where people resist IT-style policies, and many special snowflakes that believe (often rightly) that they are a unique situation. Often in tales like this the worst scenarios arise because some people aren't equipped at managing expectations and communicating reasons and benefits. If yet another vendor comes in with yet another system and yet another set of demands and obligations, to someone who sees it as a hindrance to their work product there will be resistance. Understanding and communicating in a way that, to use lame corporate speak, aligns goals makes things go much smoother.