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Doctors are not customers, patients with their expectation of privacy are. This is similar to doctors resisting keeping checklists [1] of what goes in and out o
by sorokod 7y ago
Doctors are not customers, patients with their expectation of privacy are.
This is similar to doctors resisting keeping checklists [1] of what goes in and out of patients during operations.
Doctors are service providers and the service is lacking.
[1] https://hbr.org/2019/05/how-one-health-system-overcame-resistance-to-a-surgical-checklist https://hbr.org/2019/05/how-one-health-system-overcame-resis...
- lostlogin 7y ago> Doctors are not customers, patients with their expectation of privacy are. In the US system, is the patient the customer, or the insurance company? I work in healthcare outside the US and I’d argue that the system I’m in is also quite skewed. In private healthcare where I am, the patient is the person who turns up and pays, but their doctor holds the power to send their patients elsewhere, and so must be kept happy too.
- bonoboTP 7y ago> This is similar to doctors resisting keeping checklists Or how they refused to wash their hands between morgue and delivery after Semmelweiss' discoveries. Doctors see themselves as demigods. Not without reason, since other employees treat them as demigods, society and culture at large sees them as demigods as well.