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I don’t see how this is a horrible service experience. There is no expectation of a company to honor future discounts. Would you return a car if its price later
by rockinghigh 7y ago
I don’t see how this is a horrible service experience. There is no expectation of a company to honor future discounts. Would you return a car if its price later dropped or if they suddenly had a better deal?
- dubcanada 7y agoThat has nothing to do with it. The problem with the customer service is not them not honouring future discounts. It was them not being good customer service, the general rule in customer service is basically try and do what ever the customer wants. In this case they wanted a coupon (probably for 10-20% off extremely expensive lamps) after buying a $2000 mattress. This doesn't matter and should have been given immediately. The positive review of a single person is more important then losing 10-20% on a sale after a user already purchased another product. Due to them not giving them a 10-20% coupon they lost a $2000 mattress sale and got a bad review on a site.
- aaronax 7y agoThe problem is the customer agreeing that they want to buy something for a given price. Then a little while later they see an opportunity to get something for free so expect customer service to bend over backwards to make them a happier customer. They were already happy with their purchase, they just want to be happy. It is bogus "customer is always right" garbage, and incredibly entitled behavior.
- skellera 7y agoIt wasn’t free. It was 10% off another product while we still had most of our return time available. A customer should not have to return your product to receive a discount a week after. It’s a massive inconvenience on both sides that could be avoided just by honoring the discount.