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Casper’s return policy is wasteful. 100 nights or your money back. After two days we didn’t like the mattress. Emailed support and told them we weren’t happy w
by someonehere 7y ago
Casper’s return policy is wasteful.
100 nights or your money back. After two days we didn’t like the mattress. Emailed support and told them we weren’t happy with it. The next day 1800 Junk truck came out and trashed the mattress. So essentially their returned mattresses go into the landfill and become waste if you’re not happy with it.
- johnpowell 7y agoMaybe they don't want a bedbug invasion in their warehouse. I bought a cushion for my desk chair from Amazon and it turned out to be garbage so I tried to return it. They said they could only give me a refund if I sent them a picture of the cut up cushion. I didn't have to send it back, just send a picture of it with a big gash down the middle. I guess, at least with 1800 Junk there is a good chance a employee will pluck the mattress out and put it up on Craigslist.
- scarface74 7y agoWhat do you suggest they do? Sell a used mattress?
- joshmn 7y agoI wonder what would have happened if you told them you were in the middle of nowhere.