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The response is shocking: "These communications do not reflect the company we are and need to be, and they are completely unacceptable" Boeing appears outrage
by murgindrag 7y ago
The response is shocking:
"These communications do not reflect the company we are and need to be, and they are completely unacceptable"
Boeing appears outraged that employees raised issues in writing, not about the issues themselves. That's reflective of a very, very bad culture. A response like that -- and an internal house cleaning about what gets put in email which will surely follow -- will lead to MORE safety issues. You can't address safety issues if you can't raise them.
This whole response will just make it harder to investigate and understand failures in engineering processes. That's not just the investigations by regulators. You can't have working internal RCAs and similar processes if you have filtered records.
Boeing can't even see this is wrong. This response went to press from an official PR department.
- jf- 7y agoExactly, punish the engineer for using mildly unflattering language, never mind that he was right and that hundreds of people have subsequently died. Mind boggling response, and as you have said indicative of the cultural issues that caused the crashes in the first place.
- electrograv 7y agoAdditionally, notice the strange and perhaps clever wording of “do NOT reflect the company WE ARE AND NEED TO BE”. It appears they’re trying to have it both ways: They imply that these emails do NOT reflect the company they “are”, but also imply that they DO reflect the ways in which the company needs to be better (which seems a contradiction). So which is it? You can’t be simultaneously innocent and guilty of the same offense. Imagine if someone committed some crime, and made a statement: “My actions do not reflect the person I am and need to be.” What does that even mean, precisely?