It was founded by pioneers of the Internet in France who where involved in non-profit/hacker/open source circles, which is where it got its cult following from.

It was founded by pioneers of the Internet in France who where involved in non-profit/hacker/open source circles, which is where it got its cult following from. But at the end of the day it's a cheap provider with, ahem, French-style support so I'm not sure what people were expecting out of them.