When it comes to the worst elements of "bottom-line obsessed thinking", I can't think of better examples than large national call centers; and their leaders wil

When it comes to the worst elements of "bottom-line obsessed thinking", I can't think of better examples than large national call centers; and their leaders will use all sorts of borderline abusive management tactics to justify it. I started my career in one for a popular multi-national consumer electronics brand whose devices might be in your pocket right now, also as a T-1 IT person for about four years. It's soul draining. One thing I'll never forget were the amount of EMS visits we got due to people having heart-attacks. Young people too.