I suspect this user is on Linux and doesn't have h.264 codecs installed. They should be able to do this fairly easily -- two distros here: https://help.ubuntu

I suspect this user is on Linux and doesn't have h.264 codecs installed. They should be able to do this fairly easily -- two distros here: https://help.ubuntu.com/community/RestrictedFormats https://help.ubuntu.com/community/RestrictedFormats https://docs.fedoraproject.org/en-US/quick-docs/assembly_installing-plugins-for-playing-movies-and-music/ https://docs.fedoraproject.org/en-US/quick-docs/assembly_ins...