3 ms·
To chime in with another single data point, my experience with Azure support has actually been pretty good. Tickets take anywhere between 2h and 72h to get a re
by GordonS 7y ago
To chime in with another single data point, my experience with Azure support has actually been pretty good. Tickets take anywhere between 2h and 72h to get a response, which I'll grant is not ideal, but the ticket handlers I've dealt with have all been knowledgeable and helpful.
I work for enterprise-level companies though, so I don't know if support varies for smaller ones depending on spend.
- willjr10 7y agoI agree. I work for a company who is a top 100 globally customer of Azure. In case where we have needed support, depending on how severe we define the issue, we are contacted within minutes. Well within the defined contact times stated as when creating support tickets. In several other cases, Microsoft has brought in people from around the world to help workout various issues. However, I don't know if the response times and help offered would be the the same if we were a different scale organization.
- codebolt 7y agoI'm just a private individual hosting his blog on Azure, and I've had a stellar experience. I made a post about some gripes I had setting up my website, and a person from the developer outreach program reached out to me and put me in touch with the engineering team directly. Turns out my main complaint (lack of support for managed SSL cert for root domains) was already in the pipeline. They even sent a bunch of MS/Azure gear to my doorstep as a thanks for my feedback.
- webpaymentsguy 7y agoDo you think you know or could guess an average response time for ticket responses?
- GordonS 7y agoWe don't open enough tickets for this to be really meaningful (things generally work as expected), but I'd guess around 8h