The thing is, technology to replace fast food cashiers or call center employees doesn't even have to be good, it just has to be really cheap. The companies maki

The thing is, technology to replace fast food cashiers or call center employees doesn't even have to be good, it just has to be really cheap. The companies making the decision to put those systems in place are not the end users who will be forced to interface with them. Human customers will be forced to modify their speech to be understood by mediocre telephone agent programs. So yes, Yang is right that automation is coming for millions of American jobs, and sooner than most people might think.