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Cogent salespeople are the worst in the industry. If your contact information lands in their database, they'll never stop soliciting. At least once a year for t
by EB66 7y ago
Cogent salespeople are the worst in the industry. If your contact information lands in their database, they'll never stop soliciting. At least once a year for the past 6 years Cogent calls my personal cell phone. This continues despite my repeated requests for them to stop calling and to remove me from their list.
- dylz 7y agoI get spam near daily. I actually just got spam from a "new" cogent salesperson _as I was reading the ARIN pdf_. I've told them "don't contact me again" and it's a different person the next week. It's absurd and I'm glad at least something is starting to be done.
- wereHamster 7y agoThe usual reaction in the US should be: sue them. You have the CAN-SPAM act and the Do Not Call Registry… why don't people make use of that to stop the companies from spamming them?
- JohnFen 7y agoBecause actually doing so is difficult, can be expensive, and is largely pointless.
- dredmorbius 7y agoSmall claims. Up to $10k in most jurisdictions.
- JohnFen 7y agoMaybe, but that only covers the court portion. The more problematic portion is gathering admissible evidence. Also, it's not clear if small claims would have jurisdiction with companies that aren't in the same state. Additionally, winning in small claims only gives you the right to chase after the award (the court is not going to collect on your behalf) -- so you still have to go to the time, hassle, and expense of trying to collect.
- dredmorbius 7y agohttp://www.killthecalls.com/suing-telemarketers.html http://www.killthecalls.com/suing-telemarketers.html https://www.nbc12.com/2019/12/05/consumers-winning-financial-settlements-robocallers/ https://www.nbc12.com/2019/12/05/consumers-winning-financial... (robocall specific) https://www.mahanyertl.com/2018/robocalls-can-sue-telemarketer-tcpa-post/ https://www.mahanyertl.com/2018/robocalls-can-sue-telemarket... (conduct your business over mobile) Specific to business lines, where harassment remains a legal recourse: https://pocketsense.com/stop-telemarketers-calling-business-7571504.html https://pocketsense.com/stop-telemarketers-calling-business-... https://paysimple.com/blog/small-business-tips-for-dealing-with-robocalls-and-other-unwanted-callers/ https://paysimple.com/blog/small-business-tips-for-dealing-w... https://www.infoworld.com/article/2626467/how-to-sue-telemarketers-and-win.html https://www.infoworld.com/article/2626467/how-to-sue-telemar... More to the point, establishing yourself as a litigious asshole may change the counterparty's marketing calculus. Which is the principle point.
- JohnFen 7y agoVery interesting. Thank you for this!
- eli 7y agoI don't think either CAN-SPAM nor Do Not Call provides a private right of action that would apply here.
- blaser-waffle 7y agoFor what sort of damages would I sue them? I was annoyed by a 2 minute phonecall or email? Its a regulatory thing, bump the FTC (and in this case ARIN) so they can take action.
- notyourday 7y agoIt is all about creating asymmetry into your favor i.e. make them waste their time. Make them jump through a bazillion hoops. Their will bring their managers and directors involved. Make those waste their time as well. Have them write proposals. Get their bosses involved. Have their bosses waste their time. Eventually it would get to an SVP/EVP level of sales which will permanently fix the issue.
- Eikon 7y agoWhat’s crazy is that when buying IP transit for a freaking ISP, your are not shopping for some chocolate at the supermarket. I would hope most network administrators would know enough about their job to not fall for car-salesman kind ridiculous methods.
- o-__-o 7y agoit is not the network administrators making those calls or putting them on that list. a job many moons ago: my phone: ringing off the hook for the past three days. WHY. CEO: "hey we need better internet access at the new office, I setup a call with Cogent, let me know how it goes" my phone: answered to find its cogent blowing me up Cogent: car-salesman methods me: I quit Cogent every two months since then: "hey I heard you left your job, any need for business internet access?"
- deleted 7y ago[deleted]
- Spooky23 7y agoI was briefly listed as a contact for a network circa 2002, had the same issue. They definitely keep you active, they probably successfully establish contact every 2-3 years, as I’m aggressive about not answering calls from numbers I don’t know.
- VectorLock 7y agoI had DataDog do this to me as well. For many of these sales orgs "remove me from your list" just means "flag my entry so that they'll endeavor to find the flimsiest excuse to call you again." DataDog's justification for "call me again after I told them to never call me again" was that an employee had made the mistake of giving them his information at a conference and was interested in using them for a personal project. So that justified them contacting me even after I told them to remove me from their list.
- xx_alpha_xx 7y ago+1 for this, almost as bad as ZeroTurnaround several years ago.
- teknologist 7y agoAnd New Relic, while we're at it.
- busterarm 7y agoDataDog has the absolute pushiest sales folks I've ever dealt with. I used to get daily calls from them and I'd tell them that we already had another monitoring solution and that they'll need to send me written material to present to my team if we were going to switch. They would always say sure, never do it and then call me again the next day. For a double-digit number of months.
- Flenser 7y agoAsk to be added to their "do not call" list. Then they can't re-add you to their "call list" when they recieve your contact details again in future.
- techslave 7y agooh can’t they. don’t be so naive.