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>Solution: Embed an engineer (or build engineers out of support -- who will focus on support problems) and let them fix the bugs that are most important to supp
by anon73044 7y ago
>Solution: Embed an engineer (or build engineers out of support -- who will focus on support problems) and let them fix the bugs that are most important to support (and have full access to pair/partner with greater eng if the bug is gnarly.)
I suggested that once and Risk said it was a "Segregation of Duties" SOX violation.
When asked if Support could prioritize bugs to the Dev teams responsible, I was laughed out of the meeting.
- lbotos 7y agoMy understanding is that Support Engineers following CI/CD & Code Review process can't be a "lone ranger" so it follows the spirit of Segregation of Duties. But that laugh out of the meeting is real. I've experienced it too.