I've gone down this rabbit hole, it's amazing how often orgs reinvent the wheel. I don't fault them, there's not support and guidance on this sort of stuff & in

I've gone down this rabbit hole, it's amazing how often orgs reinvent the wheel. I don't fault them, there's not support and guidance on this sort of stuff & incentives aren't aligned for product & development teams to focus on their corp's primary value prop vs basic stuff like user management and customer service tooling. Hoping to get a white paper or at least a one-two pager in the next few weeks. Shameless plug, follow here for updates if this sort of stuff interests you: https://hipspec.com/ https://hipspec.com/