I do the exact same thing for Yelp or TripAdvisor or product reviews: Read the actual text of the one-star reviews. Most are non-specific, or obviously a case o

I do the exact same thing for Yelp or TripAdvisor or product reviews: Read the actual text of the one-star reviews. Most are non-specific, or obviously a case of over-entitlement or completely misaligned expectations, those are noise. But there are usually specific ones, and those are useful signal. Read those, and figure out if the specifics the person is complaining about is something that actually bothers you.