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"Why" questions trigger feelings bypassing data input and thinking.

• skmurphy 16y ago
  Key points: "Why questions" have the ability to both gather data and to probe for underlying thoughts and decisions that lead to action. Other interrogatives (what, when, where, how) provide a better way to gather data since they focus on physical items or actions. I've learned that if I want data, I should use data-oriented questions that start with how, what, when, and where, and use why as a last choice.