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TripAdvisor. I deal with small business (owner-operator) resorts every day and what they all seem to have in common is a hatred for TripAdvisor.
by markdown 7y ago
TripAdvisor. I deal with small business (owner-operator) resorts every day and what they all seem to have in common is a hatred for TripAdvisor.
- echelon 7y agoWhat do they hate about it?
- nugget 7y agoPublic accountability for terrible guest experiences, at least somewhat.
- cheriot 7y agoI've only been on the visitor side of things, but I've come to not trust ratings on TripAdvisor. People come in with a set of expectations based more on past experiences than their current destination. The reviews reflect this (sometimes wild) mismatch and there's often nothing a hotelier/restaurateur can do about it. The gap is biggest when there are cultural and economic gaps between visitors and hosts. It's not unique to TripAdvisor, but they're a 800lb gorilla in that market.