5 ms·
>Just like how they used to know your name at your local small grocery store, those intimate details go a long way. And in commoditized situations people are wi
by cushychicken 7y ago
>Just like how they used to know your name at your local small grocery store, those intimate details go a long way. And in commoditized situations people are willing to spend more time/money or go out of their way to use your product.
Additionally - it also shows how there are things that you never expect that have a positive impact. Suggests to me that there are so many factors that affect people's product choices, and that many of the factors that drive a certain choice are not fully understood by either the buyer or the seller.
- dmix 7y agoStartups can waste so many cycles optimizing for bullshit that's for sure. Or at least the tiny details that may or may not improve the product experience, or more important the revenue part. Doing to the right optimizations at the right scale is a difficult balance. A lot of startups are investing thousands (or more important critical hours of runway time) in making super pretty websites and mobile apps when a simple non-JS HTML page where they figure out who their customer is or what product they really should be selling. But then there are products where the mobile/web app's UX is the product because the industry is old/stagnant and haven't figured out tech. For example there are quite a few startups whose sole purpose is making buying insurance on your phone easy from a UX standpoint. Taxi companies could have made cellphone GPS/app driven services long before Uber but didn't, etc.
- deleted 7y ago[deleted]