> I couldn’t believe my ears. After regaining my composure, I answered: “I regard such behaviour as unethical, because our customer would suffer a substantial a

> I couldn’t believe my ears. After regaining my composure, I answered: “I regard such behaviour as unethical, because our customer would suffer a substantial and unnecessary loss.” [...] In hindsight, I should have terminated the project at that point [...]. The example shows how ingrained hourly billing is. Customers accept it as God given, although they know that they are ripped off. But that's the thing. Companies exist solely to make money. Let's say it again. Companies do not exist to create value. Companies do not exist to do cool things. Those are all secondary. Companies exist solely to make money. This is business school 101. The CEO and the rest of the workers were right in this instance. In this decision the agency was better off as a company if the person took the deal. The client at all times had the choice of going to a different firm that was cheaper, the customer in this case opted not to bother with doing those things (which might have cost them more in the long run anyway), and therefore had already committed to the cost that they would be charged. The job of the client company in this case is to extract as much value as it can from the consultants while paying them as little as it can. Clearly in this instance, given they were happy paying that cost, you weren't being paid as much as you could have been, based on the 'value' that you 'created'. I don't see why the person in question sees this as unethical. Or rather, I don't see why the person in question sees this as unethical under capitalism. Capitalism is an inherently unethical system, where the entire system is (From the top perspective) about ripping other people off as much as you can, or (From the bottom perspective) trying to ensure you get paid as much as you are worth to the company that you serve. If you don't like it, back projects to change the system, whether that's to introduce more regulation, or to change the system full stop so that gross wealth-hoarding cannot exist. Until then, you have to make a living and try and make sure that you and the people you support are better off. If you can 'create value' for others by doing that, then all the better!