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This is an underrated comment IMO and hits on a critical point that people complain about but don't really understand. That is, "The people at the top don't kn
by AndrewKemendo 7y ago
This is an underrated comment IMO and hits on a critical point that people complain about but don't really understand.
That is, "The people at the top don't know what they are doing."
For IC's and other people actually doing most of the work, they interpret this as base incompetence on the part of leadership. It's certainly fair to say that there is a lot of incompetency at the top. However, even for very competent senior leaders it's often completely unclear how to get from "Here" to "There" because the organization may not be positioned to actually get there.
It's an extension of the technical debt problem, what made you successful in the past may not be what makes you successful in the future - and as a senior leader, it's your job to help the organization make that transition. The costs/risks to getting "There" might be considered impractical or devastating to the current organization. You can see this with any major company that fails to capture some huge new market.
On one hand you want to take care of your people, and a complete pivot with a 20,000 person organization might see huge layoffs or "restructuring." Is doing that, not knowing if it's going to work in the long run the right plan? We praise those who made the right pivots, but forget those who mistimed them, so corporate survivorship is real - and it's not about pure genius competence.
Now, try and communicate all of that to everyone on the team, considering all of the market dynamics, funding personnel issues etc... for context, and it's just not something that is feasible to communicate with everyone in a way that doesn't totally spook the whole organization.
That said, it doesn't mean you shouldn't try. Communicating WHY smaller decisions are made and what the assumptions and context behind them are made is something feasible at some levels generally. This is where competence and maturity do play a huge role, and where great leaders distinguish themselves.