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Long-time customer here and totally agree -- they are awesome on timing. I think they do this by virtue of having a system. They seem to have a systematic effor
by TuringNYC 7y ago
Long-time customer here and totally agree -- they are awesome on timing. I think they do this by virtue of having a system. They seem to have a systematic effort thru the entire office of abiding by schedule appt times. Some of that is systematic scheduling to prevent overbookings, etc.
I one time showed up 2min late and they sent me back home, that is when I knew they were the real deal. I'm so glad they did, because 1. I was never late again, and 2. I know they wouldn't be late for me in the future.
I think many times when doctors are late, it is often because
0. They have a cascade of latenesses with really just a single early appt that is actually late causing the domino of late starts and hence ends.
1. They have a patient come in late or w/o appt, cater to them or "squeeze them in"
One thing OMG has going for them is the generally professional clientele -- many of the clients dont want to arrive/leave later either, so that is good for everyone.
- 1auralynn 7y agoLast summer I had a severely broken wrist, and the orthopedic surgeon was able to "squeeze me in" a few days later - literally at the first possible moment I could have had a surgery consult. Later on I had a follow-up with him, he kept me waiting for at least half an hour, but I totally didn't care because I knew why. But yeah, I use One Medical and it's amazing. For primary care, they really respect your time like none other.
- maxerickson 7y agoI look forward to reading what you say after they are late for you in the future.
- TuringNYC 7y agoI dont think they are perfect and dont expect them to be. I think the difference is -- For most primary care practices i've used, lateness is expected and there is no design or system. For OMG, lateness is unexpected and designed out of the system.