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How much of their revenue can be attributed to their totally optional and very shady """annual fee""" they push on customers?

mosdl 7y ago
It's required, not optional last I checked. Similar to the Costco membership.
- cgati 7y ago
  They offer financial assistance as well as a limited access model which removes access to their mobile offerings and other value-add items. https://www.onemedical.com/faq/membership-fee-alternatives/ https://www.onemedical.com/faq/membership-fee-alternatives/
  - kolencherry 7y ago
    I would argue that the predominant reason to choose One Medical for primary care would be the value added services included with the $199/yr fee.
- asdfq1234 7y ago
  It's COMPLETELY optional. If you want to see a doctor there via insurance, paying a co-pay, you are not obligated to pay the annual fee.
  - uberduber 7y ago
    Depends on the insurance company's contract with the provider. It is generally optional, though they will tell you otherwise. I would still pay it though. I feel like it is a good value and I want to maintain a good relationship the the doctor and their office.
chimeracoder 7y ago
> How much of their revenue can be attributed to their totally optional and very shady """annual fee""" they push on customers? Of all the complaints to register against One Medical, this has got to be the weirdest. For the customer base that they're going after (higher-income people, oftentimes those who have this fee covered by their employer), $200/year is a drop in the bucket for medical expenses.
- blat001 7y ago
  I agree this makes no sense, i pay the subscription fee so that I can get service when I need it. One medical advantage is if I feel sore/sick I can always get a same day appointment and they treat me like a person .... which is a huge advantage. I tried HMO and my "doctor" needed a minimum of 30 days notice to see me .... basically not helpful for being sick
SilasX 7y ago
There are a lot of dark patterns in this world. Annual membership fees are not one of them.
privateSFacct 7y ago
Most medical billing is far LESS transparent than a $200/year annual fee. Seriously, if you break your leg call around and try to get quotes for cost for a diagnosis and standard set and cast. You literally in most cases WILL NOT be able to talk to ANYONE who will give you this info or is willing to spend time quoting you. Even worse, you will get a random set of bills from random providers - making it VERY hard to track what ties to what where. Basically - if you are cash payor - you will show up and pay what they surprise you with at the end. A lot of folks going to one medical have insurance - they just find one medical MORE transparent.
- ageitgey 7y ago
  > Basically - if you are cash payor - you will show up and pay what they surprise you with at the end. And worse, you will get billed 3x-5x the rate the provider negotiated with any random insurance company.
kolencherry 7y ago
"Membership revenue accounted for 19% and 20% of our net revenue during the years ended December 31, 2017 and 2018, respectively, and 20% and 19% for the nine months ended September 30, 2018 and 2019, respectively."

mosdl 7y ago

It's required, not optional last I checked. Similar to the Costco membership.

cgati 7y ago
They offer financial assistance as well as a limited access model which removes access to their mobile offerings and other value-add items. https://www.onemedical.com/faq/membership-fee-alternatives/ https://www.onemedical.com/faq/membership-fee-alternatives/
- kolencherry 7y ago
  I would argue that the predominant reason to choose One Medical for primary care would be the value added services included with the $199/yr fee.
asdfq1234 7y ago
It's COMPLETELY optional. If you want to see a doctor there via insurance, paying a co-pay, you are not obligated to pay the annual fee.
- uberduber 7y ago
  Depends on the insurance company's contract with the provider. It is generally optional, though they will tell you otherwise. I would still pay it though. I feel like it is a good value and I want to maintain a good relationship the the doctor and their office.

chimeracoder 7y ago

> How much of their revenue can be attributed to their totally optional and very shady """annual fee""" they push on customers? Of all the complaints to register against One Medical, this has got to be the weirdest. For the customer base that they're going after (higher-income people, oftentimes those who have this fee covered by their employer), $200/year is a drop in the bucket for medical expenses.

blat001 7y ago
I agree this makes no sense, i pay the subscription fee so that I can get service when I need it. One medical advantage is if I feel sore/sick I can always get a same day appointment and they treat me like a person .... which is a huge advantage. I tried HMO and my "doctor" needed a minimum of 30 days notice to see me .... basically not helpful for being sick

SilasX 7y ago

There are a lot of dark patterns in this world. Annual membership fees are not one of them.

privateSFacct 7y ago

Most medical billing is far LESS transparent than a $200/year annual fee. Seriously, if you break your leg call around and try to get quotes for cost for a diagnosis and standard set and cast. You literally in most cases WILL NOT be able to talk to ANYONE who will give you this info or is willing to spend time quoting you. Even worse, you will get a random set of bills from random providers - making it VERY hard to track what ties to what where. Basically - if you are cash payor - you will show up and pay what they surprise you with at the end. A lot of folks going to one medical have insurance - they just find one medical MORE transparent.

ageitgey 7y ago
> Basically - if you are cash payor - you will show up and pay what they surprise you with at the end. And worse, you will get billed 3x-5x the rate the provider negotiated with any random insurance company.

kolencherry 7y ago

"Membership revenue accounted for 19% and 20% of our net revenue during the years ended December 31, 2017 and 2018, respectively, and 20% and 19% for the nine months ended September 30, 2018 and 2019, respectively."