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Scaling up personal customer service - lessons from WePay (YC S09)
- catrific 16y agowepay rulesssssss
- sriramk 16y agoI've been responding to most of the crash reports from my WP7 app. So many users are just stunned that a) There is a human being on the other end b) That human being actually responded. I've switched a lot of users from "Your app sucks - it crashed when I did foo" to "I really like you guys. Let me know whenever you fix this. I'll keep using it though!"