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Our Fry's in Austin had a "real tough front" on returns. You had to go through a lot of BS to return anything. I wonder if that contributed to the downfall, and
by stevespang 7y ago
Our Fry's in Austin had a "real tough front" on returns. You had to go through a lot of BS to return anything. I wonder if that contributed to the downfall, and if Fry's in other states were tough on returns as well . . . obviously Bezos and company has had an impact
- hellisothers 7y agoSame here in CA, you had to wait in line forever, have them dig through your boxes taking everything out, then stand waiting for a manager to also come over and do the same thing and then approve it.
- sowbug 7y agoThat happened to me the last time I seriously shopped there (excluding subsequent visits with my kids for historical/tourism reasons). Returned a brand-new, unwrapped HP PC and watched in horror as the returns clerk clumsily defiled its pristine seal right in front of me. I assume it was later wrapped right back up again, but there's no way a roughed-up item like that would have ever been the same. I get the risk of fraud and all that, but it seems the Palo Alto Fry's didn't understand the corresponding brand cost of selling blemished merchandise as new.