this article made me think of 2 experiences at big box stores I had this weekend. At Lowe's, I had to buy a few things for a desk Im building. I noticed the fo

this article made me think of 2 experiences at big box stores I had this weekend. At Lowe's, I had to buy a few things for a desk Im building. I noticed the following: 1) the staff size was the same, but 2) I had to check out my own items at the self checkout which is 3) user hostile and requires assistance for about 30% of the items. 4) they only had 1 person for 8 self checkout stations and this person was super busy and checking out took unnecessarily long I vowed then to never go back. It just so happens I had a plumbing issue, so I went to home depot. As luck would have it, they have done the same thing. However, their self checkout was reasonably polished and more user friendly. That said, I still was not happy with the process and will revert to going to one of the fewer and fewer ACE hardware stores whenever possible. I shouldnt have to know any code or special information about a product to buy it. If I have to check out my own items I shouldnt see 15 employees loitering around the store chatting.(true at both Lowes and Home Depot). I shouldnt be paying 8 dollars for a 25 foot roll of painters tape if I am checking out my own items.