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When the customers are telling your sales people that they are going with the competition because they have features that you don't, one should take notice, tho
by mannykannot 7y ago
When the customers are telling your sales people that they are going with the competition because they have features that you don't, one should take notice, though with the caveat that the customers are not necessarily being completely transparent about their motives.
- bob33212 7y agoWith saas products you can call bullshit on these situations. The second time you are presented with a demand to produce feature X by date Z you can take a look at the results of the previous time that you were told that feature A needed to be done by day B and show exactly how many customers used that feature on the due date and exactly how many new customers signed up at that time