Yeah, it's just not a well organized program IMO. It likely needs an expensive UI consultant and an expensive redo of many screens to really handle the 3-4 ways

Yeah, it's just not a well organized program IMO. It likely needs an expensive UI consultant and an expensive redo of many screens to really handle the 3-4 ways people work with it. There are the Eurobusiness people who live in it, the Eurobusiness people who live work and play in it, the casual users who use it for the occasional phone call, the teens who use it as a substitute for AIM and everyone else from what I can see. Basically, they're trying to compromise on that, and not doing a great job.