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Yes! First Direct did this to me, and when I asked to call back for security reasons, he was borderline upset. "But sir, I have your mother's maiden name; surel
by nothrabannosir 7y ago
Yes! First Direct did this to me, and when I asked to call back for security reasons, he was borderline upset. "But sir, I have your mother's maiden name; surely that should be enough validation?" I didn't know whether to laugh or cry.
- rdiddly 7y agoI know you probably asked yourself this, but could that call also have been a scam? I mention it because (and this is I think a good contribution to the thread) "getting upset" correlates strongly with "hiding something" and with "axe to grind with the world" and with "not disciplined or patient enough to get a job."
- nothrabannosir 7y agoI did wonder, but when I insisted, hung up, and called back, the next CS rep saw the call in their CRM and knew exactly what they wanted to discuss with me. So it's unlikely. Honestly I think I'd rather had have it be a scam, at that point :/
- rdiddly 7y agoHa! Well your current relationship with a bank is probably a scam too, but they're smart enough not to bleed you too quickly!
- tialaramex 7y agoYou can set a password for First Direct to use when calling you. That's worked fine for me, but then I did set up the password like... 20 years ago maybe? Maybe a bit more, I was in this city so that's 20-25 years ago. It doesn't need to be a very good password, because it's not as though it can be brute forced. It's like the Socialist Millionaire's Protocol situation, a human is in the loop, if you get the answer wrong twice the human is already very annoyed, so you cannot try 100 passwords let alone a billion.