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That always baffles me with HSBC when they call and ask for personal information like DOB or other to confirm the identity. (The calls were legitimate.) I alway
by avaku 7y ago
That always baffles me with HSBC when they call and ask for personal information like DOB or other to confirm the identity. (The calls were legitimate.) I always tell them I won't provide the information, and then they ask me to call back. But why do they ask for it, when on the other hand they also recommend not to disclose any personal information to unknown parties (the phone number is not good enough verification), escapes me.
- Angostura 7y agoThe one that drives me bloody insane on HSBC is the text from the bank's 'security department' telling you to call them on a number that is unlisted on any web page. I've tried to explain to them several times that they are training their customers to fall or scams, but they seem to be unable to comprehend.
- Terretta 7y ago// Aside: If this kind of stuff bugs folks enough to want to help change the whole industry, come work with us. Rethink and build better workflows to “do it right” for customers of a global bank.