I can only assume you are talking about interacting with Google, the company. I've never succeeded in getting any humans attention in Google, and I suspect tha

I can only assume you are talking about interacting with Google, the company. I've never succeeded in getting any humans attention in Google, and I suspect that very few people who don't considerable sums with them have managed it. It is indeed like dealing with a gigantic, uninterested, stonewalling, machine. However, the article wasn't about that. It was about their UI design techniques. When I remember the clusterfuck that was the early versions of Android, I'm truly amazed by how far they have come. Comparing Android Auto to what the car manufacturers provide is literally night and day. The car's native interface is cluttered with distracting detail and a profusion of buttons and controls, whereas the navigation in Android Auto seems stripped down to the bare necessities - just what you need to know. Yet they both have the same feature set, so Google has managed to squeeze the functionality into a UI so simple a single glance at the screen while tells you what you need to know - and not much more. Google Sheets on Android is to my mind a simply stunning achievement - the pinnacle in UI design. I only discovered it when a desperate situation forced me to use sheets in desperation on the phone. Anyone whose used a speadsheet on a PC knows they support a large variety of ways of interacting with them by dragging, right clicking, highlighting and so on, and despite all that need a large menu at the top for the things not covered. How on earth could you translate that to a tiny screen that can't distinguish between scrolling and dragging? It seemed so hopeless I didn't bother to look for years. Yet when I did look not only did they managed to include almost all of the functionality of the desktop version in a tiny fraction of the space - they made it all discoverable as well. There is no way this is just luck, or the inspired work of a single man. They had to have employed the engineering techniques like he those described and probably many more besides - rapid iteration, testing many ideas with feed back from multiple groups of users. Now back to dealing with Google the company. Despite all this good work, Google Sheets (both desktop and Android versions) has a flaw - in some circumstances it can't add up. 1+1=3 is a pretty bad flaw in a spreadsheet. (It's not as simple as that obviously, but it comes up with the wrong result and yet if you export it to say Excel or Libre Office, they get a different, and correct result.) But I don't pay for it, so do you think there is some place I can report this? Absolutely not. They are frustratingly hopeless in some ways.