Yeah, my first reaction after watching the video (it was a good video to watch over a morning coffee!) was that the author used passive voice several times with

Yeah, my first reaction after watching the video (it was a good video to watch over a morning coffee!) was that the author used passive voice several times without making it clear _who_ took a particular action ("It was decided" and other phrases like that). You make a good point that no one person might've made the call, however someone _must_ be accountable for it even if no single party is responsible (a single person at some level, possibly the CEO, probably below that level). That's what I'm personally curious to know.