Bad support is one huge issue for sure. Consumerist says they do not outsource tech support. Maybe they should. Has anyone else noticed how much is going on wi

Bad support is one huge issue for sure. Consumerist says they do not outsource tech support. Maybe they should. Has anyone else noticed how much is going on within the frames? They've privatized almost every aspect of building a website. A single dropdown has enough links to comprise an entire site. I can imagine this has implications on their support centers in that they can never train one agent to throughly understand the complexities of a single issue. Instead, they must teach them a little about everything.