Well it seems like this is a sensitive subject. I agree the title is baity but the subject matter is relevant - Apple's blunder, and more generally the overall

Well it seems like this is a sensitive subject. I agree the title is baity but the subject matter is relevant - Apple's blunder, and more generally the overall state of software and the Web should be discussed. How are we, as an industry, not getting better at usability metrics since the 1990s? All this amazing hardware and it still takes forever to do basic tasks.