I thought building of the straw man of "people use Notepad" was slightly inaccurate and unnecessary - the software looks very slick on its own. Yes Basecamp an

I thought building of the straw man of "people use Notepad" was slightly inaccurate and unnecessary - the software looks very slick on its own. Yes Basecamp and nameless other pieces of software might already do this, but you could argue this is Bugzilla with a nice flashy Ajax interface on top of it... technically I suppose it is, but the Ajax interface is really functional. I would say as impressive as Gmail was to us when it came out -- keyboard short cuts, drag and drop, intelligent email parsing, tagging/grouping/slicing/dicing. This is like some marriage between Basecamp, Find Bugz and a Customer Support app all married together.