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Australian here. I sought a refund for a broken game. Steam refused. I cited the ACL. Steam closed my ticket. I reported it to that ACCC. Along with many other
by dannyw 7y ago
Australian here. I sought a refund for a broken game. Steam refused. I cited the ACL. Steam closed my ticket. I reported it to that ACCC. Along with many other reports, ACCC sued.
One year and nine months later, Steam implemented the refund policy. I asked again for a refund. Steam declined it because the purchase was made too long ago.
- benologist 7y agoI'm glad you did. I wanted a refund of Jagged Alliance 2 back in the early 2000s and they refused, despite crippling bugs with unlimited money in the base game and saving crashed in the expansion but only on the Steam versions you could buy it bug-free on other marketplaces. They sold it like that for years, I wish I'd thought of going to the ACCC but oh well. I did go to the ACCC a couple years ago when I wanted a refund on GOG - they're more dishonest than Steam as they market a money back guarantee but the only circumstance they will refund is if you prove to their satisfaction that the game cannot open on your computer. It's a "no refund" policy just like Steam used to have. https://support.gog.com/hc/en-us/articles/115000487189-GOG-COM-Money-Back-Guarantee-Policy?product=gog https://support.gog.com/hc/en-us/articles/115000487189-GOG-C...
- fulldecent2 7y agoStop requesting refunds and just take your money back.
- zbentley 7y agoHow? With a chargeback request that will get your account shut down?