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>Dropped your ice cream cone? There is a Disney employee with a new one before you know it. Sure, it wasn't their fault, but it was their problem. For some rea
by coderdude 16y ago
>Dropped your ice cream cone? There is a Disney employee with a new one before you know it. Sure, it wasn't their fault, but it was their problem.
For some reason I really like this. It actually makes me feel better about any future customer issues I run across. "Just make them feel better and move on." I'm sure there are going to be situations where you can't simply apply this blanket approach, but this is gold.
- KMinshew1 16y agoTotally agree -- you can't always avoid the bad things, but you can change the end of the story that your customer will tell others. Customers will talk. The question is whether they'll say "This annoying thing happened and I don't recommend them" or "but they made it up to me with ______, and I was really satisfied at the end."