> The Job of a sysadmin is to build and deply systems, keep them running, document and plan new things. It is NOT the job of a sysadmin to help people learn how

> The Job of a sysadmin is to build and deply systems, keep them running, document and plan new things. It is NOT the job of a sysadmin to help people learn how to use software, which they should know about because they knew they had to use it, when they applied for the job. That IS helpdesk work. Unless your company is too small to have a helpdesk, then that's precisely what they're often hired to do, hate doing it, and are shitty and toxic about it.