3 ms·

This is definitely a big open question - we're planning to allow for users to input their measurements so that it should fit reasonably well, but we could be mi

• zdw 16y ago
  Two things that could help: - Zappos-esque customer friendly return policy, if it doesn't bankrupt you. - If a return is required, make it easy to report why - for example, on a pants return, have a picture of the pants, and sliders for the waist, length, inseam, etc. that go from "too small" to "too large". - use past fit information to tweak what kind of clothes are sent out to that person in the future. - Another random option - for things that are too big, offer to mail in and tailor them (an inch off the leg, for example). - Also, people might REALLY like an item, and want more of it. I know I'm attached to certain bits of clothing, and often have trouble finding another to replace them when I go looking (other than stock items like jeans/etc.).
  • bernieyoo 16y ago
    Awesome - thanks for the suggestions! We are planning to offer Zappos-style return policy, as long as it doesn't bankrupt us :) Meaning you want the exact same article of clothing once it wears out?