"told by Sonos support that there's no way to stop the countdown" really means "can't", though. It's purely our own cynicism on the respectability of companies

"told by Sonos support that there's no way to stop the countdown" really means "can't", though. It's purely our own cynicism on the respectability of companies that we assume it probably really means "won't". We can accept that when customer support says "can't", it means "won't". But we can also hold them to some, any kind of standard.