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It's not clear to me from the information here that Sonos themselves can't refurbish a device that's been put into recycle mode. This seems to be a technique to
by shawnz 7y ago
It's not clear to me from the information here that Sonos themselves can't refurbish a device that's been put into recycle mode. This seems to be a technique to block third party refurbishers only.
- hkh28 7y agoIt appears they can, but choose not to. This way they can ensure that less used units are available on the market, forcing people to buy a new unit instead.
- shawnz 7y agoIn the thread it was explained how support agents would refuse to do it remotely for a customer's device, but what I'm saying is that Sonos probably retains the ability for themselves to refurbish and resell the units when they are physically returned to Sonos.
- Lammy 7y agoThey encourage you to recycle it yourself rather than send it back to them. From their support page: https://support.sonos.com/s/article/3573 https://support.sonos.com/s/article/3573 “Once your Sonos product has been deactivated, you can safely recycle it by bringing it to your local e-waste recycling center. You can also send your deactivated Sonos product back to us and we’ll handle the recycling.”