4 ms·

Did you read the article at all? He is upset for being banned and not given any details or any chance to try to fix what they think was a wrong doing (leaving a

Did you read the article at all? He is upset for being banned and not given any details or any chance to try to fix what they think was a wrong doing (leaving a review not on the Airbnb platform.)

derision 7y ago
A company has the right to draft whatever Terms of Service they want. They don't have to tell you why they're removing you from their platform. It's not a public service. He violated the Terms of Service, and they took appropriate action. The host made a mistake in coming early, but it sounds like this guy blew it way out of the water. He knew in advance the place he was staying in was a day spa and there'd be some service interruption. This really reads like an entitled guy who didn't want to follow the rules. Airbnb isn't a public or necessary service. There are hotels, there are other hosting platforms.
- hgoel 7y ago
  I don't see why you're getting so defensive and making meaningless arguments when the entire point of the article is that the current arrangement isn't that great for consumers. Yes, they're well within their rights to ban you, but it's terrible for consumers to not even get an explanation as to what rule you violated.
  - welly 7y ago
    Yes it is terrible. Annoying and frustrating. But fuck Air BNB. Go somewhere else and ensure your friends/family do the same. That's what I'd do if I got shitty service from anyone.
  - derision 7y ago
    Because I believe in liberty. If I wanted to create a content hosting platform for example, I would want to reserve the right to ban people without notice and without recourse. I'm in the business of hosting content I want to host, not in the business of arguing with people on whether or not their content is appropriate. There are many other platforms to choose from.
- ptcampbell 7y ago
  What a cynical viewpoint. Airbnb’s response is troubling whether you find this particular case egregious or not. You may not think of accommodation as a public or necessary service. But consumers still deserve protection from unjust practices. To view the situation as a simple transaction governed by opaque and ever-shifting Terms of Service Agreements sounds pretty dystopian to me.

Did you read the article at all? He is upset for being banned and not given any details or any chance to try to fix what they think was a wrong doing (leaving a review not on the Airbnb platform.)

derision 7y ago

A company has the right to draft whatever Terms of Service they want. They don't have to tell you why they're removing you from their platform. It's not a public service. He violated the Terms of Service, and they took appropriate action. The host made a mistake in coming early, but it sounds like this guy blew it way out of the water. He knew in advance the place he was staying in was a day spa and there'd be some service interruption. This really reads like an entitled guy who didn't want to follow the rules. Airbnb isn't a public or necessary service. There are hotels, there are other hosting platforms.

hgoel 7y ago
I don't see why you're getting so defensive and making meaningless arguments when the entire point of the article is that the current arrangement isn't that great for consumers. Yes, they're well within their rights to ban you, but it's terrible for consumers to not even get an explanation as to what rule you violated.
- welly 7y ago
  Yes it is terrible. Annoying and frustrating. But fuck Air BNB. Go somewhere else and ensure your friends/family do the same. That's what I'd do if I got shitty service from anyone.
- derision 7y ago
  Because I believe in liberty. If I wanted to create a content hosting platform for example, I would want to reserve the right to ban people without notice and without recourse. I'm in the business of hosting content I want to host, not in the business of arguing with people on whether or not their content is appropriate. There are many other platforms to choose from.
ptcampbell 7y ago
What a cynical viewpoint. Airbnb’s response is troubling whether you find this particular case egregious or not. You may not think of accommodation as a public or necessary service. But consumers still deserve protection from unjust practices. To view the situation as a simple transaction governed by opaque and ever-shifting Terms of Service Agreements sounds pretty dystopian to me.